AdatVissza adatmentés Kft. – Service and Contract Terms
Provider:
AdatVissza adatmentés Ltd.
Registered office: 2310 Szigetszentmiklós, Áprily Lajos utca 25.
Company number: 13-09-212424
Tax number: 29211261-2-13
E-mail: info@adatvissza.hu
Phone: +36 30 370 7307
This document forms part of the Work Order and constitutes an agreement between the Client (natural or legal person) and the Provider for the data recovery, diagnostics, and related services of the device(s) handed over. (downloadable version)
- Formation of the contract
The completed and received Work Order also serves as a service agreement between the Client and AdatVissza adatmentés Kft. (hereinafter: Provider) for the device handed over and the service specified in the fault description. - Receipt acknowledgement
The Work Order acts as a receipt for the devices listed on it. Please always check the “Fault description” and “Content/Critical data” fields; the Provider accepts no liability for incomplete or inaccurate information recorded there. - Hidden defects
Defects not visible or not reported at intake may exist. For devices with mechanical or internal electronic damage, the device may become inoperable during diagnostics; the Provider assumes no liability for this. - Risk of condition deterioration
The Client acknowledges that during diagnostics and/or data recovery the condition of the device may deteriorate, and the Provider is not obliged to return the device in the condition it was received; no liability for damages arises from this. - Accompanying equipment
If the data carrier is handed over together with external equipment (e.g., notebook, server, external enclosure, NAS), the Provider does not test their operability and accepts no liability for them, even if they are indispensable for the recovery. - Warranty
Opening the device may void the manufacturer’s warranty. Obtaining disassembly permission is the Client’s responsibility. The Provider is not liable for the termination of the warranty. - Service types and pricing
The Provider distinguishes: (a) non-invasive data recovery; (b) invasive data recovery; (c) RAID/volume data recovery; (d) custom/complex cases. Different methods and pricing apply.
– For non-invasive recovery, the price is determined automatically at intake based on the current rates published on the Provider’s website.
– For invasive recovery, assessment and quotation follow payment of the diagnostic fee.
– For RAID/volume cases, the minimum price shown on the website applies automatically and may be adjusted after assessment.
– For custom/specialized matters, the quotation is prepared after assessment.
The Provider reserves the right to apply diagnostic/assessment and urgency fees. The diagnostic/assessment fee is credited toward the ordered data recovery labor. Quotation validity: 15 days. - Accepting/rejecting the quotation
The price automatically given upon Work Order intake is deemed accepted by handing over the device. The post-assessment quotation may be accepted or rejected in writing. If rejected, no further payment is due; the diagnostic fee already paid is non-refundable. - Payment rules and unsuccessful recovery
The order entails payment. In case of unsuccessful data recovery, no labor fee is charged; diagnostic fees and any parts costs are non-refundable. - Encrypted data carriers
The Client must provide the keys/passwords required for decryption. Without them, recovery success cannot be verified and no complaint can be enforced. Without accepting this condition, the Provider may refuse the engagement. - Measure of success
Success is determined based on the Client’s written designation (Work Order/e-mail: “critical files, folders, extensions, date range”). In the absence of this, the Provider assesses the usable portion recovered relative to all data. The recovery scope cannot be modified retroactively. - Partial success – custom offer
If the final result is below the expected level, the Provider may offer a custom (reduced) fee. If rejected, the Client may withdraw; no labor fee is due in that case. - Lead times
Stated lead times are indicative; they depend on device condition and parts procurement. - Completion and collection
The service is deemed completed on the day of notification by phone or e-mail. From notification, the Client must collect the data and settle the fee within 14 calendar days. - Delivery methods – target media
Recovered data is never written back to the original data carrier. Handover may be: (I) to a blank target media supplied by the Client; (II) to media purchased from the Provider; (III) to a deposit (loaner) media; or (IV) as otherwise agreed. - Payment and verification
Data is handed over only after labor fee settlement. The Client has 3 business days to verify the delivered data and submit any complaint. - Retention of copies
If necessary, the Provider may create a physical clone of the original carrier and a safety copy of the recovered data. Retention: 3 business days from collection (extendable in case of complaint). Thereafter, copies are deleted. No claims can be made after deletion. - Return of the original carrier
In some cases, to facilitate verification, data is provided without the original carrier. The Client may request in writing the simultaneous return of the original carrier; in that case, no right to complain applies. - Place of performance
Performance takes place at the Provider’s office and/or service facility. The handed-in carrier may be transported to the service facility; office-site intake is possible only by prior arrangement. Client pickup at the service facility is not available. - Release against Work Order
Data/media are released only against the Work Order. In the absence of the Work Order, release is possible only after credible identification (personal ID; for companies, proof of representation; for non-first owners, a chain of sales documents). - Uncollected items
Items are stored for 30 days from the last notice. After this period, in the absence of Client instructions, the items are deemed instructed for disposal. - Expert report
Available for an additional fee (summary of technical condition and performed operations). - Limitation of liability
The Provider excludes liability for indirect/consequential damages and lost profits. The Provider undertakes data recovery, not repair. - Personal data processing
The Client consents to the processing of the personal data listed on the Work Order in accordance with the Provider’s privacy policy . For the procedure under clause 20, required document data are also processed. The Provider undertakes confidentiality regarding the content of recovered data. - Shipping/dispatch
Courier dispatch can be requested at the Client’s risk; the Client must follow the packaging instructions. The Provider is not liable for transport damage. - Prices, payment, invoicing
Prices are in HUF and—unless otherwise indicated—gross amounts. Payment methods: cash, bank card, prepayment by wire transfer. In case of late payment, statutory default interest under the Hungarian Civil Code applies. - Governing law and disputes
For matters not regulated herein, current Hungarian law, in particular the Civil Code, applies. In consumer disputes, the Client may also turn to the Conciliation Board competent by domicile. For non-consumer disputes, the parties submit to the exclusive jurisdiction of the court competent at the Provider’s registered seat. - Acknowledgements
The Client declares that they have read, understood, and accepted this Work Order and the Service and Contract Terms of the Provider.
Legal note: The above text is general information and does not constitute legal advice. For specific risks, it is advisable to have it reviewed by a lawyer.
